MobileFrontier ServiceMobileFrontier Service
MobileFrontier™ Service is designed for service engineers who require real-time access to job schedules and product and parts information while working on site. This mobile application pushes job and callout information to service engineers and allows them to record job information on-the-spot. The administration module adds support for timesheets and expense claims, making MobileFrontier Service the complete mobile solution for service engineers on the road.
- Product Benefits
- Schedule service jobs centrally and push job schedules to engineers in real-time
- Improve customer satisfaction by getting the right engineer to the right place at the right time
- Reduce unproductive engineer downtime by putting administration tools in the engineers' hands
- Improve charging accuracy and avoid missed revenue by capturing charging information at the point of service
- Improve data accuracy and timeliness by capturing information electronically, removing error prone paper job sheets
- Product Features
- Integrates with existing CRM systems to provide a cost effective mobile solution
- Back office staff can wirelessly push job schedules out to engineers
- Intuitive screens allow service engineers to update job status and capture relevant job information (e.g. completion status, follow up required, time spent etc.)
- Captures time analysis information and determines whether tasks are chargeable
- Includes tools for completing timesheets and expense reports
MobileFrontier Service Main Tasks: This is a list of tasks that are assigned to a particular Service Engineer. The status of the call is colour-coded and summary information is available.
MobileFrontier Service Task Details: This shows the details associated with one specific task that the Service Engineer must carry out. All relevant details are available to the engineer, and the time spent on the task may be automatically captured using the 'Now' and 'Completed' buttons.
MobileFrontier Service Add Details: This screen is used to capture the detailed actions associated with a task. It includes a mechanism for capturing time spent on an action and a Time Analysis section.