C3 - Call Centre ControlC3 - Call Centre Control
C3 provides call centres with self-service control over inbound 1800/freephone voice traffic. The C3 web interface offers a variety of routing options including percentage-based call routing, origin-based call routing, divert on busy, divert on no answer and disaster recovery scenarios.
Using C3, corporate customers can immediately self administer key services, reducing wait times that occur when call centres rely on telecom operators to modify and re-configure system settings.
- Routing options for call centre customers include:
- Percentage-based routing over multiple call centre sites
- Time of day, time of month
- Origin-based routing
- Divert on busy, divert on no answer
- Switchable disaster recovery scenarios
- Personalised web portal provides secure control over inbound traffic management
- "Sticky" integration with corporate customers
- Native integration with corporate CRM systems
- Operators can brand the service as their own
